Privacy Policy

Last Updated: October 5th, 2025

1. Introduction

Welcome to Evergreen Interiors & Design (“the Company”, “we”, “us”, or “our”).
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us — whether through our website www.evergreendesigns.co.uk, by email, or in person.

We encourage you to read this policy carefully to understand how we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Evergreen Interiors & Design

E: contact@evergreendesigns.co.uk
W:  www.evergreendesigns.co.uk

For the purposes of data protection law, Evergreen Interiors & Design is the Data Controller responsible for your personal data.

3. Information We Collect

We may collect and process the following types of personal information:

Identity and Contact Data — name, email address, phone number, and postal address.

Project Data — details of your design preferences, consultations, or project requirements.

Transaction Data — records of goods or services purchased and related payment details.

Technical Data — IP address, browser type, device information, and how you use our website.

Marketing and Communication Data — preferences for receiving marketing updates or newsletters.

We collect this data directly from you (e.g., through contact forms, consultations, or purchases) and automatically via cookies and analytics tools when you browse our website.

4. How We Use Your Information

We use your personal data only when we have a lawful reason to do so.
This may include:

To respond to enquiries and provide requested services.

To design, deliver, and manage projects you have commissioned.

To process payments and maintain transaction records.

To improve our website, products, and customer experience.

To send updates or marketing communications (with your consent).

To comply with legal obligations or resolve disputes.

We do not sell or rent personal data to any third party.

5. Legal Bases for Processing

Under data protection law, we rely on the following legal grounds:

Performance of a Contract: when processing is necessary to provide the services you’ve requested.

Consent: when you agree to receive marketing communications or optional updates.

Legitimate Interests: to improve our services, manage customer relationships, and ensure website security.

Legal Obligation: when processing is required to comply with the law.

6. Sharing Your Information

We only share personal data when necessary and always in accordance with this policy.
We may share data with:

Trusted service providers who support our operations (e.g., IT, analytics, or payment processors).

Professional advisors such as accountants, lawyers, or insurers.

Delivery and logistics partners where relevant to completing your order or project.

All third parties are required to handle your information securely and only for the purpose specified by us.

7. International Transfers

We generally store your personal data within the United Kingdom.
If we ever need to transfer data outside the UK or European Economic Area (EEA), we will ensure that equivalent data protection standards are maintained, in line with UK GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including to meet legal, accounting, or reporting obligations.

Typically:

Project and order data: up to 10 years

Enquiry and contact data: up to 2 years

Marketing data: until you unsubscribe or withdraw consent

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
These include encrypted servers, restricted access, and secure data storage systems.

10. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.

Rectify inaccurate or incomplete data.

Erase your data where it is no longer needed (“right to be forgotten”).

Restrict or object to certain types of processing.

Withdraw consent at any time (for example, unsubscribing from marketing).

Request data portability where applicable.

To exercise any of these rights, please email contact@evergreendesigns.co.uk.
We will respond within one month.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations.
Any updates will appear on this page with a revised “Last Updated” date.

Cookies Policy

Last Updated: October 5th, 2025

1. Introduction

This Cookies Policy explains how Evergreen Interiors & Design (“the Company”, “we”, “us”, or “our”) uses cookies and similar technologies on our website, www.evergreendesigns.co.uk.

By continuing to browse or use our website, you agree to the use of cookies in accordance with this policy. This document outlines what cookies are, how we use them, and the choices available to you regarding their use.

2. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work efficiently, enhance user experience, and provide information to website owners.

Cookies generally do not contain personally identifiable information, but data we store about you may be linked to information obtained from cookies.

We do not store sensitive personal data, such as passwords or payment details, in the cookies we use.

3. Interpretation and Definitions

Company refers to Evergreen Interiors & Design, a family-run business based in the United Kingdom.

Website refers to www.evergreendesigns.co.uk.

You means the individual accessing or using the website, or any organisation on whose behalf the individual is acting.

4. How We Use Personal Data

We collect and process data to improve our website, deliver our services, and communicate effectively with you.
The information we may collect includes:

Website usage data (e.g., IP address, browser type, and session duration)

Account and enquiry information (e.g., name, email, contact details)

Transaction data for orders or services you request

All processing is carried out on a lawful basis — including consent, contract performance, and legitimate interest — in accordance with applicable data protection laws.

5. Types of Cookies We Use

We use both session and persistent cookies for the following purposes:

Essential Cookies

Purpose: Required for core website functionality, such as security, navigation, and account login.

Type: Session cookies

Administered by: Us

Preference Cookies

Purpose: Remember your preferences (such as login details or region) to enhance usability.

Type: Persistent cookies

Administered by: Us

Analytics Cookies

Purpose: Help us understand how visitors interact with our website so we can improve user experience.

Type: Persistent cookies

Administered by: Third parties (e.g., Google Analytics)

More Info: You can review Google’s privacy policy at https://policies.google.com/privacy.

Advertising and Performance Cookies

Purpose: Used to display relevant content and measure campaign effectiveness.

Type: Persistent cookies

Administered by: Third parties such as Meta (Facebook).

More Info: https://www.facebook.com/policies/cookies/

6. Your Cookie Choices

You can control or delete cookies at any time by adjusting your browser settings. Most browsers allow you to:

Delete all cookies

Block cookies from specific sites

Receive alerts before cookies are stored

If you disable cookies, some parts of our website may not function as intended.
For guidance on managing cookies in common browsers, visit:

Chrome: Google Support

Firefox: Mozilla Support

Safari: Apple Support

7. Data Retention

We retain personal data only for as long as necessary to provide our services, meet legal obligations, and resolve disputes.
Order and account data may be stored securely for up to 10 years, depending on the nature of the transaction and legal requirements.

8. Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.
All personal information is stored securely and transmitted using encryption where appropriate.

9. Updates to This Policy

We may update this Cookies Policy periodically to reflect changes in technology, legal requirements, or our business operations. Any updates will be posted on this page with a revised “Last Updated” date.